IMPORTANT NOTE REGARDING ON-GOING COVID-RELATED SUPPLY CHAIN DELAYS AND RAW MATERIAL SHORTAGES LEARN MORE

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FAQ

SHIPPING/DELIVERY QUESTIONS

How can I return a product?

Please contact our customer service team to start the return process. Products must be in new, unused condition with original packaging. 30% restocking fee and return shipping fees apply. Made-to-order items cannot be returned.

What if I received damaged or incorrect merchandise?

Please contact us within 48 hours of receipt and our customer service team will assist you with the next steps. For damages, please include photos of the packaging as well as the damaged product.

Where can I find details on shipping information?

Once your order ships, you will receive a shipping confirmation email with the tracking information.

Do you ship internationally?

No, we are only able to ship orders within the contiguous United States.

Do you accept exchanges?

We do not allow exchanges. Instead, you may return the product to us and place a new order. Returnable products must be in new, unused condition with original packaging. 30% restocking fee and return shipping fees apply. Original shipping charges are not refundable. Made-to-order items cannot be returned.

What are my delivery options?

Small items ship via UPS / FEDEX Ground. Larger items ship through our delivery service team with a flat rate delivery fee. Our delivery team will assemble the furniture and place it in your room of choice. Please check the product pages to see the ship mode of each product. This information will also be displayed in your cart during the checkout process.

How long will it take to receive my order?

Each product has a different lead time. Please check the product pages for more information on estimated lead times.

How much does shipping cost?

Please add items to your shopping cart to preview the shipping costs.

What if my item is missing?

Please contact us and our customer service team will assist you with the next steps.

What do I need to do if my order is shipped freight?

No actions are needed on your end until our delivery team contacts you to schedule an appointment when your order is ready to be delivered.

Will You Ship To My PO Box?

Unfortunately we are not able to ship to P.O. Boxes. We can ship to residential addresses, businesses, venues, and apartment buildings. We do not recommend shipping to USPS facilities, UPS or FedEx distribution centers.

How Much Time Do I Have to Inspect My Package For Damage?

Please contact us within 48 hours of receipt with photos of the packaging as well as the damaged product.

Do you deliver to commercial office buildings?

Yes, please contact us for more information.

WARRANTY

What is the warranty on your product?

The warranty for each product depends on the specific manufacturer’s warranty. Please check the product pages or contact us for more information.

How do I file a warranty claim?

Please contact us and our customer service team will assist you with the next steps.

ASSEMBLY

Can I get a pdf of the assembly instructions?

Assembly instructions for each product needing assembly can be found on the individual product pages.

GENERAL QUESTIONS

How can I be removed from the email list?

Please click “unsubscribe” at the bottom of the email, or send a request to: optout@empireoffice.com.

How can I check my order status?

Please contact our customer service team at customerservice@pineandsouth.com to check the status of your order.

How do I change or cancel my order after I’ve placed it?

Orders are processed as soon as they are received in our system. Therefore, we cannot guarantee that we can cancel your order. Please contact us immediately and we will do our best to accommodate your request. Made to order items cannot be cancelled at any time.

How do I use a coupon or promo code?

Please enter the code at checkout. If you are running into issues with the promo code, please contact us.

What Payment Options do you accept?

We accept major credit cards and PayPal.

What is your price adjustment policy?

We do not offer price adjustments at this time.

Do you charge sales tax?

Yes.

Do You Offer A Trade Discount?

Yes, please contact us for more information.