FAQ

Please contact our customer service team to start the return process. Products must be in new, unused condition with original packaging. 30% restocking fee and return shipping fees apply. Made-to-order items cannot be returned.

Please contact us within 48 hours of receipt and our customer service team will assist you with the next steps. For damages, please include photos of the packaging as well as the damaged product.

Once your order ships, you will receive a shipping confirmation email with the tracking information.

No, we are only able to ship orders within the contiguous United States.

We do not allow exchanges. Instead, you may return the product to us and place a new order. Returnable products must be in new, unused condition with original packaging. 30% restocking fee and return shipping fees apply. Original shipping charges are not refundable. Made-to-order items cannot be returned.

Small items ship via UPS / FEDEX Ground. Larger items ship through our delivery service team with a flat rate delivery fee. Our delivery team will assemble the furniture and place it in your room of choice. Please check the product pages to see the ship mode of each product. This information will also be displayed in your cart during the checkout process.

Each product has a different lead time. Please check the product pages for more information on estimated lead times.

Please add items to your shopping cart to preview the shipping costs.

Please contact us and our customer service team will assist you with the next steps.

No actions are needed on your end until our delivery team contacts you to schedule an appointment when your order is ready to be delivered.

Unfortunately we are not able to ship to P.O. Boxes. We can ship to residential addresses, businesses, venues, and apartment buildings. We do not recommend shipping to USPS facilities, UPS or FedEx distribution centers.

Please contact us within 48 hours of receipt with photos of the packaging as well as the damaged product.

Yes, please contact us for more information.

The warranty for each product depends on the specific manufacturer’s warranty. Please check the product pages or contact us for more information.

Please contact us and our customer service team will assist you with the next steps.

Assembly instructions for each product needing assembly can be found on the individual product pages.

Please click “unsubscribe” at the bottom of the email, or send a request to: [email protected].

Please contact our customer service team at [email protected] to check the status of your order.

Orders are processed as soon as they are received in our system. Therefore, we cannot guarantee that we can cancel your order. Please contact us immediately and we will do our best to accommodate your request. Made to order items cannot be cancelled at any time.

Please enter the code at checkout. If you are running into issues with the promo code, please contact us.

We accept major credit cards and PayPal.

We do not offer price adjustments at this time.

Yes.

Yes, please contact us for more information.